Privacy Policy

We may collect personal information that you provide directly to us when you:

• Place an order
• Create an account
• Contact our customer support team
• Subscribe to our newsletter
• Participate in promotions, surveys, or marketing activities
• Interact with our website or online store

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order details
• Account login information, where applicable
• Communication history with our team
• Any other information you choose to provide

Payment information may be processed securely by third-party payment providers. THEOUTSIDESIDE does not store full credit card or payment card details.

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time and date of visit
• Referring website
• Location data based on IP address
• Website usage and browsing behavior
• Cookies and similar tracking technologies

This information helps us improve our website, understand customer behavior, prevent fraud, and provide a better shopping experience.

We may use your personal information for the following purposes:

• To process and fulfill your orders
• To confirm payments and prevent fraud
• To arrange shipping and delivery
• To provide order updates and tracking information
• To respond to customer service inquiries
• To process returns, exchanges, refunds, and warranty claims
• To manage your account, where applicable
• To send marketing emails, if you have opted in
• To improve our website, products, and services
• To personalize your shopping experience
• To analyze website performance and customer behavior
• To comply with legal, tax, accounting, and regulatory obligations
• To protect our rights, property, customers, and business operations

Where applicable under data protection laws, we process your personal information based on one or more of the following legal grounds:

• Your consent
• The performance of a contract with you
• Compliance with a legal obligation
• Our legitimate business interests
• Protection of our legal rights
• Prevention of fraud or misuse of our website

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve functionality, analyze traffic, personalize content, and support marketing activities.

Cookies may be used to:

• Remember your preferences
• Keep items in your shopping cart
• Improve website performance
• Understand how visitors use our website
• Provide relevant advertising
• Measure marketing campaign effectiveness

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features and your shopping experience.

If you subscribe to our newsletter or agree to receive marketing communications, we may use your email address to send updates, offers, product launches, promotions, and brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at:

info@theoutsideside.com

Please note that even if you unsubscribe from marketing emails, we may still send you transactional or service-related emails, such as order confirmations, shipping updates, return updates, or customer service messages.

We may share your personal information with trusted third parties only when necessary to operate our business and provide our services.

These third parties may include:

• Payment processors
• Shipping carriers and logistics providers
• Website hosting providers
• E-commerce platform providers
• Email marketing platforms
• Analytics providers
• Fraud prevention services
• Customer service tools
• Legal, tax, accounting, or regulatory advisors

We do not sell your personal information.

Third-party service providers are only permitted to use your information as necessary to provide their services to us, comply with legal obligations, or protect our business operations.

Because THEOUTSIDESIDE operates internationally, your personal information may be transferred, stored, or processed in countries outside your country of residence.

These countries may have different data protection laws from those in your jurisdiction.

Where required by law, we will take reasonable steps to ensure that your personal information is protected through appropriate safeguards.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain information for purposes such as:

• Order records
• Customer service history
• Legal compliance
• Tax and accounting obligations
• Fraud prevention
• Dispute resolution
• Enforcement of our policies and agreements

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law.

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Customers are responsible for keeping their account login details confidential, where applicable.

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent, where processing is based on consent
• Request a copy of your personal information
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

To exercise your privacy rights, please contact us at:

info@theoutsideside.com

We may need to verify your identity before processing your request.

Our website and products are not intended for children under the age of majority in their country of residence.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

Our website may contain links to third-party websites, platforms, payment providers, social media pages, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit.

If you submit reviews, photos, videos, comments, feedback, or other content to THEOUTSIDESIDE, this content may be displayed publicly or used for marketing, promotional, customer service, or business purposes.

Please do not submit any content that includes private or sensitive personal information unless you are comfortable with it being used in this way.

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website operations.

Any updates will be posted on this page. The updated version will take effect once published, unless otherwise stated.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise your privacy rights, please contact us at:

info@theoutsideside.com

By using our website, creating an account, placing an order, subscribing to our communications, or contacting THEOUTSIDESIDE, you confirm that you have read, understood, and agreed to this Privacy Policy.