Return Policy

We accept return requests within 14 days of the date the order is delivered.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unworn, unwashed, and in its original condition.
• The item must be returned with all original tags, labels, packaging, and accessories, where applicable.
• The item must be suitable for resale.
• The return request must be submitted within 14 days of delivery.

Items that do not meet these conditions may not be accepted for return.

For hygiene and quality control reasons, the following items cannot be returned:

• Used, worn, washed, damaged, or altered clothing
• Underwear or intimate apparel
• Items returned without original tags or packaging
• Items showing signs of wear, fragrance, stains, makeup, deodorant marks, or damage
• Items sent back without prior return approval

THEOUTSIDESIDE reserves the right to refuse any return that does not comply with this policy.

To request a return, please contact us within 14 days of receiving your order at:

info@theoutsideside.com

Please include the following information in your email:

• Your full name
• Order number
• Email address used for the order
• Item(s) you wish to return
• Reason for the return
• Photos of the item, if the product is defective, damaged, or incorrect

Our team will review your request and provide further return instructions if your return is approved.

Please do not send any items back before receiving approval from our team.

Customers are responsible for arranging and covering the cost of return shipping.

We recommend using a tracked shipping service, as THEOUTSIDESIDE is not responsible for return packages that are lost, delayed, damaged, or not delivered to our return address.

Return shipping costs are non-refundable, unless the return is due to an approved defect or an error made by THEOUTSIDESIDE.

Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your return.

If approved, customers may receive one of the following refund options, depending on the case:

• Refund to the original payment method
• Store credit for a future purchase
• Replacement item, subject to availability

Refunds to the original payment method may take several business days to appear, depending on your bank, payment provider, or card issuer.

Shipping fees, duties, taxes, customs charges, and handling fees are non-refundable unless required by applicable law or unless the return is due to an error made by THEOUTSIDESIDE.

We accept exchanges for size or color, subject to stock availability.

If you would like to exchange an item, please contact us at:

info@theoutsideside.com

Exchange requests must be submitted within 14 days of delivery. The item must be unused, unworn, unwashed, and returned with all original tags and packaging.

If the requested size or color is unavailable, we may offer store credit, a refund, or another suitable solution.

Customers are responsible for the shipping costs associated with exchanges, unless the exchange is due to an error made by THEOUTSIDESIDE.

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery at:

info@theoutsideside.com

Please include your order number and clear photos of the issue.

Once the claim has been reviewed and approved, THEOUTSIDESIDE may offer one of the following solutions:

• Replacement item, subject to availability
• Store credit
• Refund to the original payment method

THEOUTSIDESIDE reserves the right to request additional information or evidence before approving a claim.

Customers are responsible for providing a complete and accurate shipping address at checkout.

THEOUTSIDESIDE is not responsible for lost, delayed, or undelivered orders caused by an incorrect, incomplete, or invalid shipping address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

If a package is marked as delivered by the carrier but the customer has not received it, the customer should first contact the shipping carrier for further assistance. THEOUTSIDESIDE will assist where possible, but we cannot guarantee refunds or replacements for packages confirmed as delivered.

Estimated delivery times may vary depending on the destination country, customs procedures, courier delays, public holidays, or other circumstances outside our control.

THEOUTSIDESIDE is not responsible for delays caused by customs, local postal services, courier disruptions, incorrect addresses, or events beyond our reasonable control.

If your order has exceeded the estimated delivery timeframe, please contact us at:

info@theoutsideside.com

We will assist you in reviewing the status of your shipment.

THEOUTSIDESIDE ships worldwide.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges that may apply in their destination country.

These charges are not included in the product price or shipping cost unless stated otherwise at checkout.

THEOUTSIDESIDE is not responsible for delays, rejected deliveries, or additional charges caused by customs procedures.

Approved returns must be sent to the following address:

THEOUTSIDESIDE Returns Address
Room 509, No. 30 LianFa FangChan, HuLi DaDao
Xiamen, Fujian, 361006
China

Phone: +86 19906008510

Please note: Items sent to this address without prior return approval may not be accepted or processed.

THEOUTSIDESIDE reserves the right to make the final decision on all return, exchange, refund, and warranty claims.

By placing an order with THEOUTSIDESIDE, customers agree to the terms of this Return Policy.