Shipping Policy

THEOUTSIDESIDE ships worldwide.

Shipping availability, delivery times, and shipping costs may vary depending on the destination country, courier service, customs procedures, and other circumstances outside our control.

By placing an order, the customer agrees to provide complete, accurate, and up-to-date shipping information.

Orders are usually processed within 1–3 business days after payment has been successfully received.

Business days are Monday to Friday, excluding weekends and national holidays.

During high-demand periods, product launches, sales, holidays, or unexpected warehouse delays, order processing may take longer than usual. We will take reasonable steps to minimize any delay.

Once dispatched, orders are generally in transit for approximately 5–9 business days, depending on the destination country and local delivery conditions.

Please note that shipping times are estimates only and are not guaranteed.

Actual delivery time may vary due to:

• Destination country
• Customs clearance procedures
• Local courier or postal service delays
• Public holidays
• Weather conditions
• Incorrect or incomplete shipping information
• Events beyond our reasonable control

Shipping costs are calculated and displayed at checkout, unless otherwise stated on our website.

The customer is responsible for paying the applicable shipping costs at the time of purchase.

Shipping fees are generally non-refundable, unless the order issue is caused by an error made by THEOUTSIDESIDE or unless otherwise required by applicable law.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges that may apply in their destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

THEOUTSIDESIDE has no control over customs charges or import regulations and cannot predict the amount that may be charged.

Customers are responsible for complying with the import rules and regulations of their country.

THEOUTSIDESIDE is not responsible for delays, rejected deliveries, refused packages, or additional costs caused by customs procedures or unpaid import charges.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.

Please allow some time for tracking updates to appear after the package has been handed over to the courier.

Tracking information may not update immediately and may vary depending on the courier, destination country, and local delivery service.

If you need to change your shipping address, please contact us as soon as possible at:

info@theoutsideside.com

We may be able to update the shipping address only if the order has not yet been processed or dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Customers are responsible for providing a complete and accurate shipping address at checkout.

THEOUTSIDESIDE is not responsible for lost, delayed, returned, or undelivered orders caused by an incorrect, incomplete, or invalid address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, failed delivery attempt, or refusal to accept the package, the customer may be responsible for any additional shipping costs required to resend the order.

Refunds or replacements may not be issued for orders that are lost or undelivered due to incorrect customer-provided shipping information.

If your tracking information shows that your package has been delivered but you have not received it, please first contact the shipping carrier or local postal service for further assistance.

Customers are responsible for ensuring that the delivery location is secure and accessible.

THEOUTSIDESIDE will assist where possible, but we are not responsible for packages that are marked as delivered by the carrier.

Refunds, replacements, or store credit for packages marked as delivered are not guaranteed and will be reviewed on a case-by-case basis.

Delivery delays may occur due to customs inspections, courier disruptions, local postal delays, public holidays, weather conditions, incorrect addresses, or other circumstances beyond our reasonable control.

THEOUTSIDESIDE is not responsible for delays caused by shipping carriers, customs authorities, local postal services, or events outside our control.

If your order has exceeded the estimated delivery timeframe, please contact us at:

info@theoutsideside.com

We will assist you in reviewing the status of your shipment where possible.

If one or more items in your order are out of stock, THEOUTSIDESIDE may dispatch the available items first and send the remaining items once they are back in stock.

If your order is affected by an out-of-stock item, we may contact you with further information or offer an alternative solution where applicable.

If a package is refused by the customer, not collected, or returned to us due to unpaid customs duties, incorrect address, failed delivery attempts, or any other customer-related reason, the customer may be responsible for the original shipping cost, return shipping cost, customs fees, and any additional charges incurred.

THEOUTSIDESIDE reserves the right to deduct these costs from any eligible refund, where applicable.

If your package arrives visibly damaged, please contact us within 14 days of delivery at:

info@theoutsideside.com

Please include your order number and clear photos of the damaged package and item.

We will review the case and may offer a replacement, store credit, refund, or another suitable solution depending on the circumstances.

For any shipping-related questions, please contact us at:

info@theoutsideside.com

Please include your full name, order number, and any relevant tracking information so our team can assist you more efficiently.